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Emergency Request Guide

by hemlane

This is a guide to determine whether a maintenance and repair request submitted by a tenant is considered urgent. In the event that there is imminent danger to your health or safety, dial 911 immediately.

Urgent Requests

  1. Water Leak
    When there is any flooding or constant water flow.
    While you wait for assistance, turn off the main water supply line or the line to the broken pipe

  2. Water Heater
    When the heater has burst

  3. Heating
    When it is below 60 degrees outside

  4. Air Conditioning
    When it is above 85 degrees outside

  5. Burning or Melting Outlet
    When you see or smell an electrical outlet burning or melting
    Additional recommendation: Turn off the breaker.

  6. Gas Smell
    When you smell gas or your carbon monoxide detector sound. Dial 911

  7. Fire
    Exit the premises safely. Dial 911

Not Urgent Requests

  1. No Hot Water
    No water is urgent but hot water is not unless it has been more than 2 days without hot water

  2. Toilet Backup
    Only urgent when the entire plumbing drain system is stopped (all sinks and drains)

  3. Noise Complaints
    Can be dealt with by calling 911

  4. Assigned Parking Spaces
    Not considered an emergency

  5. Electricity Outage
    Only an emergency after you have confirmed with the electric company that there is no outage on the grid

Disclaimer: This is intended to help determine whether or not the request is urgent. These are general guidelines from what we have experienced to be high priority emergency requests with a rental, however Hemlane is not liable for any inaccuracies that may arise as a result of extraneous circumstances. In the event of a true emergency make sure to safely exit the premises and dial 911.

Photo Cred:
Alex Simon